Management Consulting to Improve Quality of Care: A Field Experiment in Nigeria

Is there a way to improve health care services amidst the limited physical and human capital in some developing countries? In this seminar, David Evans and Mario Macis will discuss the findings from their field experiment in Nigeria, where 80 primary health centers were provided with varying degrees of management training from SafeCare, an international organization that designs quality of care standards specific to health facilities in low- and middle-income countries. Through their experiment, the authors were able to differentiate between the effects of solely providing assessments and feedback and the effects of providing assessments, feedback, and implementation support to facilities for meeting the quality standards set by SafeCare.